TACT Connect Assistant - (Fixed Term Contract)
Location: Homebased – Working Remotely- UK wide
Hours: 35 hours per week
Contract: FTC – 6 Months
Salary: £20,000 pa (pro rata) + £750 HWA pa (pro rata) + £3,777 London Weighting pa pro rata (if applicable)
Are you looking for an innovative and forward-thinking organisation where your skills will be appreciated and developed, where new ideas are welcomed and your need to balance home commitments and working time is recognised and supported? Then this is an excellent opportunity for you to join a highly rewarding role with the UKs largest non-profit making foster care provider who has 'outstanding’ levels of employee engagement’.
TACT Connect, our community for those care-experienced, are seeking a TACT Connect Assistant to provide an administration service to both the internal team and our Connect community. The postholder will be the first point of contact to those interested in or already part of the TACT Connect scheme.
In this role, you will be responsible for…
- Completing various administration tasks to support the team.
- Communicating professionally with a wide range of people including colleagues, carers, and third-party organisations to establish professional working relationships which focus on the ongoing development of the TACT Connect community.
- Responding to telephone calls and allocating these to team members as appropriate. When necessary, taking messages for team members and ensuring that these are passed on.
- Responding to messages from the public and communicating with foster parents by email in professional manner.
- Sending personalised cards, gifts and workshop packs to those who are eligible to access the Connect Scheme, ensuring that they are both put together with care and sent on time.
- Taking minutes and sharing them with relevant team members.
- Working flexibly and autonomously within the team as needed to manage your time and duties.
The successful candidate will have...
- GCSEs in English & Maths or equivalent
- Experience of working in a busy administrative role
- Experience of customer service in a relevant setting
- Confidence in using all Microsoft Office applications including Outlook, OneDrive & SharePoint
- Experience of using information/software systems to record, retrieve and maintain records
- Experience and knowledge in fostering and care experience
- Excellent communication skills to suit a broad range of professional relationships
- Knowledge and understanding of foster care, how children may come into care of a local authority, and the role that TACT Connect plays as a scheme housed by TACT Fostering.
- Knowledge and understanding of the nature of cultural diversity
- Awareness of Fostering framework regulations
- Good understanding of safeguarding procedures. data protection and information security.
Please see full details of the role, duties and benefits package in the Job Information Pack and Job Description and more information about TACT on our website at www.tactcare.org.uk.
TACT provides an excellent employee benefits package including…
- 31 days paid holiday plus bank holidays (pro rata for part time staff)
- Flexible working arrangements
- Regular one-to-one supervisions and team meetings
- Fantastic learning and development opportunities
- Monthly employee wellbeing events and an annual programme including yoga and other activities for work life balance
- Retail discount scheme, support with eye care costs, subsidised dental costs and other employee benefits
- Stakeholder pension scheme with 4% matched contributions (salary sacrifice)
- Group income protection scheme
- Death in service Insurance from day one
- A wide range of supportive staff policies including compressed hours, adoption, maternity & paternity, menopause, bereavement and more
Safeguarding is paramount at TACT therefore we use rigorous and consistent recruitment procedures to help safeguard TACT’s young people. All our employees are expected to work in line with TACT’s safeguarding, equalities and diversity focused policies and procedures at all times.
Closing Date: Monday, 7th November 2022
Interview Date: Friday, 18th November 2022 (via Microsoft Teams)
TACT reserves the right to close this vacancy once we have received sufficient applications, you are advised to apply as soon as possible to prevent disappointment. Previous candidates need not apply.
TACT does not accept unsolicited approaches from agencies nor accept the fees associated