Connect Membership Officer
Job Title: Connect Membership Officer
Salary: £12,840.44 Per Annum plus £345 Home Working Allowance Per Annum
Hours & Contract: 16 Hours per week - Fixed Term Contract for 6 Months
Location: Homebased anywhere in UK with occasional travel to in person events
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.
This is an exciting opportunity to undertake pivotal role as Membership Officer with Connect. The successful applicant will have a strong administrative background with excellent customer service skills and time management. As the first point of contact for Connect you will have a key role to play in promoting the services of the scheme and encouraging membership and engagement. This will be a fulfilling role as your professional skills will potentially have direct impact on the success of initiatives and activities provided for the benefit of Connect's care experienced members.
Overall Duties of the Membership Officer will include:
- Being the first contact for promoting the benefits Connect Membership to potential members.
- Providing assistance and/or signposting for members communications and enquiries.
- Working closely with the Connect Lead and other internal colleagues create administrative systems and processes supporting membership.
- Data collection and analysis, requiring exemplary record keeping.
- Assisting with organising events and other membership activities.
- Supporting quality assurance processes within the Connect programme by establishing new and / or refining existing systems.
- To work closely with TACT colleagues to enable Connect's strategies and objectives.
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays (pro rata).
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
The Membership Officer may be homebased within England, Scotland or Wales and may be required to travel to face-to-face meetings occasionally for training and team wellbeing events.
A Standard / Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Please see the Job Information Pack, Job Description and TACT website at tactcare.org.uk for more detailed information.
Closing Date: Midnight on Wednesday 14th August 2024
Interview Date: 20th and 22nd August 2024 - Afternoons only (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.